Terms & Conditions
Please read these conditions prior to making a booking. Our booking Terms and Conditions and your Rental Agreement contain all provisions of your booking with Mykonos Rocks. This applies equally to the contractor and to all guests included in the rental referred as "Guest ".
TERMS AND CONDITIONS
Check In/Out policy
Please note that official check in time is from 15:00 p.m. Check out time is latest till 12 noon. Guest is not allowed to leave the Villa without prior official check in a presence of an employee of Mykonos Rocks. If Guest leave without making check out process, a fee might be applied. Early check-in and late check-out can be arranged in advance with prior notice at least 24 hours before, subject to availability and at a charge as quoted below.
- 30% of the daily rate for check ins/outs 2-3 hours before/after the official times
- 50% of the daily rate for check ins/outs 3-5 hours before/after the official times
- Respective daily rate for check ins/outs 5+ hours before/after the official times
Security deposit: (not included in the overall rental price)
Guest should pay a security deposit prior the check in. The security deposit shall be paid in cash or via bank transfer. (the amount depends on the villa from 500eur to 3,000eur).
The Property shall be checked prior and after the Rental Period. Guest shall be held liable for any proven damages or losses caused to the Property and its contents. We recommend to the Guest private travel insurance that will cover accidental damage to the property and its content.
Security deposit shall be returned to guests upon check out (cash) or the latest within 7 days from the end of the rental period (bank transfer). Potential proven damages, including any loss or damage to the property or its contents, late departure from property, non-return of keys, excessive cleaning costs or any resultant costs will be deducted from the security deposit.
All cancellations must be made in writing and will be subject to the below listed charges. If the client does not pay the balance at the prescribed time, we reserve the right to cancel the booking. In this event, the deposit will be forfeited.
The following cancellation policy shall apply, in the event that a replacement booking does not materialize:
60 days policy
Payment policy requests 30% deposit at the booking time and the remaining 60 days prior to arrival. If the Guest cancel the reservation before 60 days prior to arrival, only the 30% deposit will be kept, after this date the whole amount will be charged and cannot be refundable.
30 days policy
Payment policy requests 30% deposit at the booking time and the remaining 30 days prior to arrival. If the Guest cancel the reservation before 30 days prior to arrival, only the 30% deposit will be kept, after this date the whole amount will be charged and cannot be refundable.
The full prepayment at the time of booking and it is non-refundable in case of modification or cancellation.
No Show policy: 100% of the reservation will be charged. Early departure policy: There shall be no refunds of rents due to shortened stays or ruined expectations because of weather conditions, strikes etc..
Guest will be responsible for any damage caused to the Villa interior-outdoor areas and/or to any furnishings/linens/equipment therein by any act or omission of the Guest, his/her invitees. Mykonos Rocks reserves the right and Guest hereby authorize to charge the Guest's credit or debit card for any damage incurred to the Villa during his stay (including without limitation specialist cleaning, or/and for any items missing, or/and in case of any charges not cleared at the time of checkout. Any reason of retaining apportion/total of the Security Deposit will be explained in writing. Since the damage isn't reported on the spot and revealed after the Guest has departed, Mykonos Rocks reserves the right to charge the Guest's credit or debit card, proportional damage fees. Any remarks concerning the Villa condition should be reported to Mykonos Rocks from the Guest within 24 hours after Check-In by writing.
Maximum Occupancy policy
The maximum number of persons allowed to stay in the Villa is limited as per mentioned in the Website and in the Rental Agreement, unless Mykonos Rocks gives its prior written consent and subject to additional costs.
Housekeeping service policy
House cleaning service is provided daily. Change of towels/sheets/amenities is provided at no additional cost twice a week. Please note that the daily cleaning service has no specific time but will be performed during each day of the Guest stay. If housekeepers cannot enter the Villa or any rooms due to locked doors or by the request of the Guest, then Housekeeping service will be postponed according to the next schedule. Laundry machine and dish washing machine products are not provided. Villa must be given back in a normal condition, if the property is left excessively dirty a penalty of at least 200€ will be charged or retained from the deposit.
Mechanical Failures policy
Mykonos Rocks attempts to properly maintain the Villa. While all electrical and mechanical equipment within the Villa are in good working order, Mykonos Rocks cannot guarantee against mechanical failure of electrical service, stopped plumbing, water supply, heating, air conditioning, audio visual equipment, internet access, cable service, or appliances. Agent agrees to report any inoperative equipment or other maintenance problem to Mykonos Rocks immediately. Mykonos Rocks will make every reasonable effort to have repairs done quickly and efficiently. Guest will allow Mykonos Rocks or a person permitted by Mykonos Rocks access to the Villa for purposes of repair and inspection.
Please note that our properties are located on an island with severe problems of drought. We kindly ask you to use water sparingly, especially during the summer months. Electricity and water shortages may, and do, occur in some areas and while we will do everything in our power to reestablish supply or remedy the situation, we cannot be held responsible for the inconvenience such shortages from public supply may create.
If Guest locks himself/herself out of the Villa, or loses a key or remote control, a fee of 50€ may be charged per item. If locksmith needs to be done, higher fee will apply.
Mykonos Rocks cannot be held responsible for items lost/misplaced/stolen in the property. In house safe boxes are usually provided and recommended for Guest to use. No liability is accepted for any loss of personal items while staying in the property or after departure. In case lost items are found, Mykonos Rocks will post them back to the desired address at his convenience and at the Guest's expenses. In case of burglary, Mykonos Rocks cannot be held responsible for any Guest's personal belongings stolen and property insurance cannot cover the loss item values. Guest must have his/her own item insurance or travel insurance in order to be covered. Property Insurance will only cover the damages of the owner premises.
Mykonos Rocks will not be liable for any loss or injuries resulting from use of the Villa, pool, or in any part of the property unless such loss or injury is the result of Mykonos Rocks' gross negligence or willful misconduct. The Guest and his/her attendees must follow the rules and notices of safety matters, use common sense and parents must supervise their children at all times. Children under the age of 12yo must be accompanied by an adult at the pool and stairwells. Guest should not allow children to wander around unsupervised and Children that are not toilet trained must wear a swim-diaper while in the pool. Guest is requested to always conduct themselves appropriately during their stay and respect the property and the staff. Guest understands that Mykonos Rocks is not responsible for any personal injury caused by slipping on wet pavement or surfaces, and that Guest is responsible for exercising care when surfaces are wet or slippery due to weather or use of hoses to wash down areas. Mykonos Rocks cannot be held liable for any acts of nature or occurrences beyond our control. No rate adjustment will be made. Guest shall look after their own security while in the property by locking doors, windows, gate doors, etc. Guest shall use the property for legal purposes only and other use, such as but not limited to, illegal drug use, abuse of any person, harboring fugitives, etc. shall cause termination of this agreement with no refund of rents and deposits.
Covid 19 cancellation policy
It is explicitly agreed that in case local governmental and health authorities or the World Health Organization restricts travelling from origin country or to the chosen destination due to the COVID-19 outbreak restrictions:
In case there are ban travel restrictions either in Greece or in the country of origin of the lead guest, making it impossible for the lead guest to complete their journey to and from the property, or in the event there is an obligatory lengthy quarantine in either Greece or the country of origin of the lead guest prior to travel, then lead guest is entitled to a credit note equal to the value of the deposited amount, to redeem towards a future reservation at the same property, at a later date in 2023 or 2024, subject to availability and applicable rates and conditions. The lead guest is defined as the person who signs the Villa Rental Agreement, on behalf of all members traveling along, and proceeds with the payment.
Mykonos Rocks reserves the right in the case of any occurrences that are not the fault of the Guest to substitute the Guest with a property of similar or higher standard and sleeping capacity subject to availability. Mykonos Rocks reserves the right in the case of force majeure resulting in the property being rendered unsuitable for occupation, to substitute a property of similar standard and sleeping capacity. If no acceptable alternatives can be found of a similar property, rental costs will be reimbursed.
Mykonos Rocks reserves the right to refuse event or party within the Villa. Guest shall have a respectable behavior and shall not disturb other owners or renters in surrounding properties. Guest must inform by given notice if wish to have an event into the premises. If Guest breaches the rules, Mykonos Rocks will terminate this agreement with no refund.
Mykonos Rocks reserves the right to refuse accommodation or services or remove the Guest or members of their party from the property if, in Mykonos Rocks reasonable opinion consider this provision to have been breached and Mykonos Rocks has provided with a reasonable opportunity to cure the breach and Guest has failed to cure the breach. Where this is the case shall have no obligation to refund the Guest for lost accommodation, other services or any other loss or expenses.
No portions of this agreement may be transferred or otherwise delegated without prior written consent between the Parties.
This rental agreement may be amended with prior written consent between the Parties. In the instance of such amendment the amended articles shall not interfere with remaining provisions contained within this agreement.
Governing Law of this Rental Agreement and all transactions contemplated by this Agreement will be governed by the Greek Law.
By ticking the box on the Rental Agreement, Guest acknowledge that he has read and agreed on these terms and conditions.